FAQ's

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answer
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question
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frequently
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Deliveries

What days do you deliver?

We deliver Monday – Friday, except for public holidays. We don’t deliver on weekends, except for Valentine’s Day, Mothers’ Day or if you have a special event that you would like us to provide the flowers for.

Where do you deliver?

Applecross, Alfred Cove, Alkimos, Alexander Heights, Anketel, Ardross, Armadale, Ascot, Ashby, Ashfield, Attadale, Atwell, Aubin Grove, Aveley, Balcatta, Baldivis, Balga, Ballajura, Banjup, Banksia Grove, Baskerville, Bassendean, Bateman, Bayswater, Beaconsfield, Beckenham, Bedford, Beechboro, Beeliar, Beldon, Belhus, Belmont, Bentley, Bertram, Bibra Lake, Brabham, Brentwood, Bullcreek, Burns Beach, Butler, Bicton, Booragoon, Boya, Bushmead, Burswood, Byford, Calista, Canning Vale, Cannington, Carlisle, Casuarina, Caversham, Champion Lakes, Clarkson Cloverdale, Cockburn, Connolly, Coogee, Coolbellup, Cooloongup, Carine, Churchlands, City Beach, Claremont, Como, Coolbinia, Cottesloe, Crawley, Craigie, Currambine, Daglish, Dalkeith, Darch, Darling Downs, Dayton, Dianella, Doubleview, Duncraig, East Cannington, East Fremantle, East Perth, East Rockingham, East Victoria Park, Eden Hill, Edgewater, Ellenbrook, Embleton, Ferndale, Floreat, Forrestdale, Forrestfield, Fremantle, Girrawheen, Glendalough, Gosnells, Greenwood, Guildford, Gwelup, Hamersley, Hamilton Hill, Hammond Park, Harrisdale, Haynes, Hazelmere, Heathridge, Henley Brook, Helena Valley, Herne Hill, Herdsman, Highgate, High Wycombe, Hilbert, Hillarys, Hilman, Hilton, Hocking, hope Valley, Huntingdale, Iluka, Inglewood, Innaloo, Jandabup, Jandakot, Jindalee, Jolimont, Joondalup, Joondanna, Kallaroo, Karawara, Kardinya, Karrakatta, Karrinyup, Kensington, Kenwick, Kewdale, Kiara, Kings Park, Kingsley, Kingsway, Kinross, Koondoola, Kwinana, Kwinana Beach, Landsdale, Langford, Lathlain, Leda, Leederville, Leeming, Lexia, Lockridge, Lynwood, Maida Vale, Madeley, Maddington, Madogalup, Maidavale, Marangaroo, Marininiup, Martin, Manning, Marmion, Maylands, Malaleuca, Medina, Melville, Menora, Merriwa, Midland, Mindarie, Mirrabooka, Millendon, Morley, Mosman Park, Mt Claremont, Mt Hawthorn, Mt Lawley, Mt Nasura, Mt Pleasant, Mullaloo, Munster, Murdoch, Myaree, Nedlands, Nollamara, Noranda, North Beach, North Fremantle, North Coogee, North Lake, North Perth, Northbridge, Oakford, Ocean Reef, O’Connor, Orelia, Osborne Park, Padbury, Palmyra, Parkwood, Parmelia, Pearsall, Peppermint Grove, Peron, Perth Airport, Perth CBD, Piara Waters, Pinjar, Port Kennedy, Postans, Queens Park, Quinns Rocks, Ridgewood, Redcliffe, Riverton, Rivervale, Rockingham, Rockingham Beach, Rossmoyne, Safety Bay, Salter point, Samson, Scarborough, Secret Harbour, Seville Grove, Shelley, Shenton Park, Shoalwater, Sinagra, Sorrento, South Fremantle, South Guildford, South Lake, South Perth, Southern River, Spearwood, St James, Stirling, Stratton, Subiaco, Success, Swanbourne, Swan View, Tamala Park, Tapping, The Spectacles, The Vines, Thornlie, Trigg, Tuart Hill, Upper Swan, Victoria Park, Viveash, Waikiki, Wandi, Wangara, Wanneroo, Warnbro, Warwick, Waterford, Waterman’s Bay, Wattle Grove, Wattleup, Wellard, Welshpool, Wembley Downs, Wembley, West Leederville, West Perth, Westminster, West Swan, White Gum Valley, Willagee, Willetton, Wilson, Winthrop, Woodlands, Woodvale, Yangebup, Yokine.

What if my suburb isn't listed?

If you can’t see your suburb, don’t fret! Send us an email at hello@theflowerrun.com.au and we will try to sort something out.

What if no one is home to recieve the flowers?

We will always make sure your flowers are left in a cool, shady area. If you would like them left somewhere in particular, please fill out special instructions on the order page. Your flowers will have a water source to keep them nice and hydrated.

when should we expect to see the flower runner?

Your flowers will be delivered between 12:30pm-5pm. At 11:30am you will receive an email outlining a more defined delivery window.

what information do you need when I place my order?

If the flowers are going to a closed apartment building we will need as much information as you can provide. The recipients phone number would be ideal as our driver will need to arrange access to any locked complex. We want the recipient to get the flowers on the intended day. The more information we are provided with the greater the chance we can facilitate the delivery on the correct day!

Can you deliver to hospitals?

Yes, we can!

Orders

When do you need to order by?

There is no set deadline. Orders close once we are out of fresh blooms for the day. You can still make an order for same day delivery if ‘order now’ appears on the homepage.

Can I pre-order?

You sure can! Simply select the date you would like the flowers delivered on the order page. If this day happens to fall on a public holiday, the flowers will be delivered on the next business day.

Issue with your order and refund policy

SECTION 21 of our terms and conditions state

All flowers/plants are non-returnable.

If your item did not meet the quality you wished to receive, simply contact us. Note that you will need to provide your receipt or proof of purchase.

We do not offer refunds after 11am on the same day of delivery.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Delivery Policy
If we are unable to deliver your order:
- You will be charged a $15 redelivery fee
- On Fridays, you will be charged 50% of the flower/plant cost

We want you to be 100% happy with your order. If you have any problems or you are not happy with our service, please contact us as soon as possible so we can do our best to make you happy!

Can you do flowers for my special event?

Yes, we sure can! Please contact us and we can have a chat about exactly what you require and if we can assist.